Refund Policy
Satisfaction Guarantee:
At CityDrinks, we are committed to providing you with the finest selection of premium beverages. That’s why we offer a satisfaction guarantee for eligible orders. If you are not satisfied with your purchase, please refer to the following information.
Eligibility for Refund:
To be eligible for a refund, please ensure that your request meets the following conditions:
The product must be unopened, unused, and in its original packaging.
Refund Process:
To initiate a refund, please email us at
[email protected]with your order number, the reason for the refund, and any relevant supporting information. Our customer service team will guide you through the process.
Quality Concerns:
If you believe your product is defective, damaged, or of substandard quality, please provide details and, if possible, attach photographs illustrating the issue. We will review your case promptly.
Refund Time Frame:
Once your request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method.
Non-Refundable Items:
Certain items are non-refundable for health and safety reasons. These include opened or partially consumed products unless there is a quality issue.
Return Shipping:
Return shipping costs may be applicable, and we will provide you with details based on the circumstances of your return.
Contact Information
For any refund-related inquiries or assistance,
please contact our customer service team at
Note:
This Refund Policy is subject to change without prior notice. It is advisable to review this policy periodically for any updates.