Refund Policy
Satisfaction Guarantee:
At CityDrinks, we are committed to providing you with the finest selection of premium beverages. That’s why we offer a satisfaction guarantee for eligible orders. If you are not satisfied with your purchase, please refer to the following information.
Eligibility for Refund:
To be eligible for a refund, please ensure that your request meets the following conditions:
The product must be unopened, unused, and in its original packaging.
Refund Process:
To initiate a refund, please email us at
[email protected]with your order number, the reason for the refund, and any relevant supporting information. Our customer service team will guide you through the process.
Quality Concerns:
If you believe your product is defective, damaged, or of substandard quality, please provide details and, if possible, attach photographs illustrating the issue. We will review your case promptly.
Refund Time Frame:
Once your request is approved, we will process the refund within 5-10 business days. The refund will be issued to the original payment method.
Non-Refundable Items:
Certain items are non-refundable for health and safety reasons. These include opened or partially consumed products unless there is a quality issue.
Return Shipping:
Return shipping costs may be applicable, and we will provide you with details based on the circumstances of your return.
Contact Information
For any refund-related inquiries or assistance,
please contact our customer service team at
Note:
This Refund Policy is subject to change without prior notice. It is advisable to review this policy periodically for any updates.
Shop Alcohol Online in Dubai & Abu Dhabi – Fast & Reliable Alcohol Delivery
CityDrinks brings you the best alcohol delivery service in the UAE. Whether you need fine wines, premium spirits, or craft beers, we deliver straight to your doorstep in Abu Dhabi & Dubai. At CityDrinks, we’re more than just an online liquor store — we’re your go-to destination for premium drinks, perfect for any occasion. From casual get-togethers to grand celebrations, enjoy fast, hassle-free alcohol delivery with the best selection in town. Cheers to convenience, premium choices, and exceptional service — all with CityDrinks, your trusted alcohol retailer in the UAE.
Lightning-Fast Delivery
Get your drinks under 2 hours, with some orders eligible to arrive within 15 minutes.
On-Hand Stocks
We take pride in offering the most reliable stock availability, because frankly, no one likes an empty glass.
Premium, But Not Pricey
Top-shelf drinks for the friendliest price. Unlock even more savings when you shop via our app!