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Shipping
& Return Policies

Shipping Information

Where does CityDrinks deliver?
CityDrinks currently delivers to locations in Abu Dhabi, with plans for expansion to other areas soon.
What is the delivery timeframe?
We strive to provide swift delivery within the minimum time of 30 minutes in the express delivery areas, depending on your location.

Live tracking is available for your convenience.
Are there delivery charges?
You can find the terms of delivery on the website Citydrinks.com
Is there an age restriction for delivery?
To place an order with CityDrinks, you must be at least 21 years of age.

Return Policy

What is CityDrinks' return policy?
We take pride in the quality of our products. If you are not satisfied with your purchase, please email us at [email protected] within 24h of receiving your order.
Can I return opened items?
For health and safety reasons, we cannot accept returns on opened or partially consumed items unless there is a quality issue. If you believe your product is defective or damaged, please contact us for assistance.
How do I return a product?
To initiate a return, please email us [email protected] with your order number and a brief explanation of the reason for the return.
Our customer service team will guide you through the process.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately at [email protected].
We will work with you to arrange for a replacement or refund.
How long does it take to process a return?
Once we receive your return request, we will process it within 5-10 business days. The refund will be issued to the original payment method.
Do I have to pay for return shipping?
Return shipping costs may be applicable, and we will provide you with details based on the circumstances of your return.

Contact Information

If you have any further questions or concerns,
please don't hesitate to contact us at

[email protected]